Top Tips for a Stronger and More Effective Security Staff
Your choice of a security service provider can have a great impact on your organization’s safety and security. Hence, it is important to partner with one that will consistently uphold your security program and internal culture.
Here are the most important steps you can take to get the most out of your security guard service:
Supervision of Security Guards
An effective security guard supervision system is one of the most vital elements you should look for in your prospective security service. Without such, you could end up with inadequately trained, unmotivated and generally unreliable guards. Random spot checks, guard check-ins and the use of guard tour tracking systems are some of the features of a good guard supervision program.
If you’re not happy with your current security guards, most probably, they didn’t get enough training before they started working in your organization. To improve your security workforce, review the orientation that your contractor provides. First off, was the training provided in your property? Who provided the training and what were their credentials? How long was the training for every guard?
Most states need guards to satisfy certain training requirements before they can obtain a license. Find out what these requirements are your in your state and see whether your prospective provider’s security staff is in compliance. Aside from that, make sure you can personally interview each guard before they begin working for you. This interview will make it easier to determine whether the guard is right for you. If not, the provider can give you another candidate.
Make it a point to stop by your property unannounced from time to time, so you can see how the guards are doing when no one’s looking. If you don’t want to do this yourself, you can hire a third-party security consultant to audit your guards’ performance. Refrain from hiring another security guard company as consultant though as you will most likely get biased results.
Routine Contractor Meetings
One of the best easiest ways to maximize your benefits from your security staff is to meet with your contractor regularly. You don’t have to make these meetings formal, or you can even do them on the phone. The idea is to simply provide feedback and ask the security company what could be done to address any weak points.
Finding the Right Contractor
At the end of the day, it can all be about hiring the right security service provider. Take time to screen prospects, and make sure you consider at least two or three different companies instead of just one. This gives you options that you can compare so you end up with a wise choice.